Return Policy

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.


All returns must first obtain a return invoice number by emailing the issue with your product and your desired outcome whether that be full refund or in store credit.

All returns must be postmarked within 30 days of the purchase date. All returned items must be in new and unused condition. 

Rest assured If you have received a defective product we will replace it, but if you decided to see how strong your Zilla was from 10 stories up at your office…..I’m thinking we will need to have a talk.


To return an item, place the item securely in its original packaging and mail your return to the following address:

Zilla Outdoor Authority Attn: Returns PO Box 1035 Kalama , WA 98625


After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least 14 days from the receipt of your item to process your return.


For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.


If you have any questions concerning our return policy, please contact us at